Digital marketer/Customer Service Assistant.
As a digital marketer and customer care assistant, I help businesses thrive online by crafting compelling campaigns and providing top-notch support. My goal is to boost brand awareness, drive engagement, and deliver exceptional customer experiences that foster loyalty and growth.
About Me
Developing With a Passion While Exploring The World.
As a digital marketer and customer care representative, I thrive at the intersection of creativity, technology, and human connection. With a passion for innovative marketing strategies and a love for exploring new cultures, I craft compelling campaigns that resonate with diverse audiences worldwide.
Key Strengths:
– Digital marketing strategy and execution
– Customer care and support
– Content creation and storytelling
– Social media management and optimization
– Data analysis and insights
Through my journey, I’ve developed a unique blend of skills that enable me to navigate the ever-evolving digital landscape while delivering exceptional customer experiences. Whether I’m analyzing market trends, creating engaging content, or resolving customer queries, my goal remains the same: to drive results and build lasting relationships.
What Services I'm Providing
Digital Marketing
Social Media Management: Creating and scheduling posts, managing social media campaigns, and engaging with followers.
Content Creation: Developing high-quality content such as blog posts, videos, and graphics to attract and retain customers.
SEO Optimization: Improving website visibility and ranking on search engines through keyword research, on-page optimization, and link building.
Email Marketing: Creating and sending targeted email campaigns to subscribers, nurturing leads, and driving conversions.
Paid Advertising: Managing paid ad campaigns on platforms like Google Ads, Facebook Ads, and LinkedIn Ads to reach target audiences.
 Analytics and Reporting: Tracking website traffic, social media metrics, and campaign performance to provide data-driven insights.
Customer Service Assistant
Responding to Customer Inquiries: Answering customer questions and concerns via phone, email, chat, or social media.
Issue Resolution: Resolving customer complaints and issues in a timely and professional manner.
Order Management: Assisting with order-related queries, such as tracking, cancellations, and returns.
Product Information: Providing detailed information about products or services to customers.
Account Management: Managing customer accounts, updating information, and ensuring customer satisfaction.
Live Chat Support: Providing real-time support to customers through live chat platforms.
Email Support: Responding to customer emails and resolving issues via email.
Customer Retention: Building customer relationships and working to retain customers through excellent service and support.
Web Development
Website Design: Creating visually appealing and user-friendly website designs.
E-commerce Development: Building online stores with secure payment gateways and shopping carts.
Content Management Systems (CMS): Developing and customizing CMS platforms like WordPress, Joomla, or Drupal.
Web Application Development: Creating custom web applications, such as CRM systems or project management tools.
Search Engine Optimization (SEO): Implementing SEO techniques to improve website visibility and ranking.
Web Hosting: Providing web hosting services, including domain registration and server management.
Work Experience
- Designed personal web page
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints with empathy.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Provided top quality control and eliminated downtime to maximize revenue.
- Coordinated department schedules to maximize coverage during peak hours.
Support campaign and communication activities
- Provide support and participate in campaign activities directly handled in the unit
- Provide support and participate in all inter-thematic policy advocacy and campaign initiatives
- Provide support and participate in monitoring, documentation, dissemination, and encouragement of critical debate, and mainstreaming of public policy advocacy.
- Support case study collections related to policy and campaign works
- Worked on the organization’s social media platforms
- Worked on seamless linkages of the organization’s social media accounts (e.g. Facebook, Twitter, YouTube LinkedIn, and other social media platforms), ensuring uniform content and tone of voice for landing pages, graphics, and other elements
- Increased the number of followers we have on Twitter.
- Monitoring and replying to communications on the platforms under the guidance of the Communications Coordinator.
- Posting information, and uploading photos and videos on the platforms            daily or as directed  by Communications Coordinator.
- Make use of relevant tools like Tweet Deck to plan for weekends and holidays; LinkedIn polls and surveys to build our social media footprint and reputation; and other tools like SlideShare, YouTube, and Paper.Â
- Work with relevant teams and projects’ leads to implement other channel-specific campaigns (e.g. uploading photos to Flickr, videos to YouTube, etc)
Media & Communication-Intern Clear Global-Maiduguri, Northeast Nigeria 1. Content Creation and Management
- Writing and editing content for various communication platforms, including social media, websites, newsletters, and blogs.
- Assisting in the creation of visual content, such as graphics and videos, to accompany written materials.
- Managing and updating the organization’s website and social media channels.
2. Social Media Management
- Monitoring and updating social media platforms (e.g., Twitter, LinkedIn, Facebook).
- Engaging with followers, responding to inquiries, and fostering online communities.
- Tracking social media metrics and reporting on the effectiveness of campaigns.
3. Internal Communication
- Assisting in the development and distribution of internal newsletters or announcements.
- Helping to organize and support internal communication initiatives and events.
4. Public Relations Support
- Supporting the planning and execution of media outreach efforts.
- Assisting with the drafting of press releases, media kits, and other PR materials.
- Monitoring media coverage and compiling reports on the organization’s public presence.
5. Research and Analysis
- Research communication trends, best practices, and tools to support the communication strategy.
- Analyzing the performance of communication activities and suggesting improvements.
6. Event Support
- Assisting in the planning and promotion of events, webinars, and other activities.
- Providing logistical support during events, such as managing registrations and coordinating with participants.
My Portfolio
